Our Experts - Rachel Deane Audiologist
There's a lot of talk about Independent Audiologists offering a superior service.
It makes sense. When you choose an Independent Audiologist, you are choosing expert advice that is unbiased toward brand, product and incentives.
Rachel Deane owns and operates her clinical practice. She is not a generalist. She's a specialist, focussing on the needs of adults, largely working executives and adults leading active lives, who are careful to make the right decision for themselves. We believe it starts with independent expert Audiological advice.
Deane&Co is the name of practice with bright, beautiful new rooms at Flagstaff Gardens in Melbourne’s CBD. Formerly, Rachel Deane established Hearing Studio, situated on Collins St, near the Town Hall on Swanston Street and the Manchester Unity building on the corner of CollinS and Swanston Streets. Rachel Deane was the Director and Principal Audiologist at Hearing Studio on Collins St for 7 years. Her new practice is again owned and operated by herself, an experienced and Independent Audiology clinic. Deane&Co works directly with only the latest in world leading technologies, to tailor make a no-compromise hearing solution. Personalised health at it's best.
AUDIOLOGIST & DIRECTOR | BSc, MAud(Hons), MBA | MAA-CCP, MIAA, FAAA
Rachel holds a Bachelor of Science, a Masters degree in Audiology with Honours, is a professional member of the Australian Society for Audiology, a Qualified Practitioner with the Office of Hearing Services in Australia and holds several internationally recognised industry memberships. Rachel completed an Executive Masters in Business Administration. In her 18 year career thus far, she has amassed a huge amount of experience. After graduating from the Medical School in Auckland's Master in Audiology programme, she was trained in public hospitals in New Zealand, Australia and the United Kingdom. Rachel has worked in private practice, owned four practices in London and, later, one in Melbourne and Sydney, has worked in paediatric research and international business and for five years managed a leading hearing technology manufacturer (Unitron NZ) in New Zealand.
Prior to establishing Deane&Co, Rachel founded and operated Hearing Studio, on Collins St in Melbourne’s CBD. Still in the city, you’ll find Deane&Co right by Flagstaff Gardens.
RACHEL DEANE HAS APPEARED IN...
Rachel has worked in the audiological field for close to two-decades. Her story and journey to establishing Deane & Co is one of developing a clinical approach that champions the very best outcomes for her clients, creating more meaningful, effective hearing care solutions.
Here is her story in her own words.
An unrelated beginning
My first degree was in Marine Biology. I chased the dream of swimming with dolphins and whales, spending all day on speedboats with smart researchy-types and being paid for it! Four days after my undergrad finals, I flew to Canada and found myself salmon farming on Vancouver Island. What a trip!
Twelve months later, I headed home to New Zealand and was quickly bought back to earth by the realities of commercial aquaculture and the not-so-affordable establishment costs.
So, I decided to keep aquaculture as a hobby and started considering new career options.
RIGHT IN FRONT OF ME - it was personal
"My mum has a profound hearing loss. She is generous and fearless, just like her mother before her. I'm influenced every day by their remarkable kindness and savvy."
Right in front of me, this whole time was mum. It dawned on me that mum’s hearing was slipping away and that she was seeking help from professionals but getting nowhere.
She didn't understand what was happening for her. None of us did.
Despite having awful, repeat surgeries that made her sick, not one specialist put up their hand to be accountable for her experience, her outcomes, or treat her like a person, rather than two complex ears that walked into their office.
It frustrated me. And then it motivated me.
I cross-credited science subjects and smooth-talked the faculty heads to admit me into the highly restricted Master of Audiology course at the Medical School in Auckland. And bless Dr Peter Thorne and Dr Suzanne Purdy to this day for granting me a seat at the table. It was the toughest challenge to that point in my life but two years later I had a piece of paper that said I was qualified.
Nearly two years after that, with clinical supervision from hospitals in Auckland and Sydney, I was fully qualified and registered as a Clinical Audiologist.
invisible and insidious
I wanted to solve this situation, for people like mum, who were in the dark and disengaged from a real solution that works for them.
What struck me was that hearing loss is invisible, insidious, and it firmly puts itself right in between our most important relationships. Both the person with the impairment and their significant others, often go right passed understanding the situation and the available solutions, to frustration, fatigue and anti-social coping strategies (like choosing not to go out to a function because of the effort it takes to keep up with the conversation - that's a common one).
But untreated hearing loss can so easily be improved in almost all situations. For some, it can even be solved with technology that no-one else can see.
searching for ANSWERS
This disengagement and disconnect between client, clinician and real outcomes had to be working well somewhere. So, I deliberately chose to travel, to try and find the right solution, and bring those practices back to New Zealand.
I didn't find it.
That doesn’t mean it didn’t exist. It just means that although I travelled and worked as an Audiologist in the UK, parts of North America, Western Europe, India, Malaysia and Australia I didn’t come across a clinical approach that I thought had the confidence to truly put the client at the centre of all organisational priorities, ahead of all others.
Leading the way
It was time to put my money where my mouth was, so I established Pindrop Hearing in London, practising out of four locations. The workload was incredible, but the professional reward was even greater.
A few years later, personal life got in the way and I sold that business (to two young Aussie Audiologists actually) to take a job establishing a global manufacturing brand called Unitron, back home in the New Zealand market.
During those five years, I recovered from cancer, ran my first marathon and completed an Executive MBA at the Business School in Auckland to round out my commercial knowledge.
By now I was getting the full picture about the industry and knew that I had to be the solution to my client-first clinical approach by establishing my own practice.
Arriving in Melbourne ten years ago, I established a private clinic on Collins Street and loved it. I sold that business in 2016 with a view to expanding what we had achieved.
A new venture, original VISION
Deane&Co is my new business underpinned by the same original principles, the same vision.
We stand for the superior service that only an independent professional Audiologist with heart can offer.
We stand behind the outcomes that our clients achieve in their lives. We love what we do and I think it shows.
As members of professional accreditation councils, we regularly invest in industry knowledge and insight to deliver extraordinary clinical services, and we forge meaningful relationships with our clients, whom often become friends.
If you’re concerned about your own or your spouse’s hearing and wonder what a truly effective solution might look like then please give me a call, I’d love to have a chat with you.
Chris Martin - Practice Manager (extraordinaire!)
It's no surprise that Chris is as effective as she is with our clients - she is an extraordinarily smart and caring person at work, just as she is at home.
With an extensive background in managing client-focussed outcomes across several industries, Chris brings a maturity, focus and fairness to this role that is often woefully lacking at other practices. Chris sets a new standard in practice management client-engagement. She deeply cares that clients personal goals are upheld as our business priority. This is why Rachel and Chris work so well together - they both have the confidence to champion this client-first perspective, knowing that in doing so, not only the sustainability of Deane&Co takes care of itself, but the professional reward we get from seeing a client genuinely happy, is a job well done.